SSO Help - Help
Staff login page help content
Login help for students, parents and carers
Please contact your school for login assistance and to reset your password if needed.
Login help for staff
This information is for staff including contractors, guest account holders, teacher applicants and non-government account holders.
if you are having trouble logging in to your departmental device, these steps can be completed on any device including your mobile phone.
Reset your password when it is not working
Use the forgot your password link on the login page to reset a forgotten or expired password. You can change your password by entering your User ID and choosing to reset via your:
Note: Reset via personal email is not available to extranet users.
Managing your self-service password reset options
It is important to set up and regularly review your security settings and secret questions. These can be used to reset your password when it is not working.
Visit manage your security settings and secret questions and answers for more information.
If you’re an extranet user, please visit manage your extranet password and secret questions self-service password options for more information.
Change your password
Maintaining good password hygiene ensures your account and the information it has access to is kept private and secure.
Please choose a password that you have not used previously and is different from passwords you use outside of the department.
Visit change your password for more information